Refund & Cancellation Policy

Last updated: 8 October 2026

Every candle is handmade, so we follow a simple policy.

Damaged or wrong item

If your order arrives broken, damaged or different from what you ordered, WhatsApp us at +91 97650 20027 within 48 hours of delivery with an unboxing video and photos. After checking, we will send a free replacement or issue a full refund for that item.

Change of mind

We do not accept returns for change of mind, colour preference or fragrance preference, because products are handmade and made to order.

Cancellation

• You can cancel a candle order before it is dispatched for a full refund.
• Hampers, bulk and customised orders can be cancelled only before we start making them.
• Once an order is dispatched, it cannot be cancelled.

Refund timeline

Approved refunds for prepaid orders go back to the original payment method within 5–7 working days. For COD orders, we refund to your bank account or UPI ID.

Natural variation

Small differences in colour, shade, pattern or size are part of handmade work and are not defects. Hamper images are representative; we share a real photo before dispatch.